Technology Support

Getting Technology Assistance

Grandview C-4 School District provides technical support through the GC-4 Help Desk. Once a help desk ticket is submitted, technical support is dispatched. The Help Desk staff members are available for calls and emails Monday - Friday from 8 am - 4:30 pm. Support at the high school is also available from 7 am - 11:45 am. To contact the Help Desk dial extension 4357 (in district) or (816) 316-5190 (outside the district). The Help Desk is located in the IT department office or in the high school library.

While in-district, you may also check or add your own work orders online by clicking here. (inside the district only)

Please make sure to provide the problem, your name, a callback number, and your building and room. Adding models for document cameras, and computers is also helpful. High School students with technology issues should bring their devices to the IT Help Desk in the school library.

1:1 Initiative

The Grandview C-4 School District has adopted a 1:1 initiative to provide laptops to its 6-12 and ipads to K-5. High Schools also receive a bag and clear case for use at both school and home. Students provide their own internet access at home.

Wifi HotSpots for Students

Grandview School District provides hotspots to students with no internet at home.

Any student without Internet Access at home is eligible to receive a hotspot for Internet access as long as the equipment is available. The device will be checked out to the student to use at home and should be returned at the end of the school year or when they end enrollment at the Grandview C-4 District.

Visit https://bit.ly/gvhotspots to signup or contact your student's school.

Technology Safety/Usage

The Internet has drastically changed the way that we interact with the world. People have access to in-depth knowledge, tools to express their creativity, and people from all over the world. Yet along with offering a fascinating, new way to connect with the world, the Internet also offers new risks such as:

Cyber-bullying
Exposure to inappropriate material
Online predators
Revealing too much personal information

Learning to recognize the warning signs of these risks will allow trusted adults to intervene and lessen potential negative impacts.

For more information, visit Netsmartz Internet Safety http://www.netsmartz.org/Parents

Frequently Asked Questions

What do I do if my laptop keeps asking for a login keychain?
The password of your user account might not match the password of your login keychain. You should create a new login keychain.

How long is email maintained in the district?
The district currently has a policy to maintain emails for one year. After one year, all emails are deleted. This includes all archives also.

If I need technical support, who should contact the Help Desk?
All staff members can contact the Help Desk. It is our preference that the staff member contact the Help Desk themselves. Often there are questions that only the individual can answer. *Students should not contact the Help Desk via phone or email. High school students should visit the IT Help Desk in the GHS Library. Always restart before you call the helpdesk.

Will the IT Department fix my personal computer?
Unfortunately no. The IT department is not funded to handle the support of staff personal computers.

What do I do if I think my computer has been compromised by a virus, malware, or outside source?
Turn off the computer. Contact the Help Desk and we will have a technician evaluate your machine.

What do I do if I forget my network/email password?
Call the Help Desk for support.

As a staff member, how do I receive a long-distance code?
A long-distance code is available for staff, if required. Please email the helpdesk to receive a code.

A new student cannot log in. What do I do?
There is a 24-48 hour turnaround time for the student(s) account to become active.

After 24 hours, check with your school secretary to ensure the information is accurate. Then contact the Help Desk for additional assistance.