Grandview C-4 School District

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IT Services » Frequently Asked Questions

Frequently Asked Questions

Please see below a few questions we get often.  Feel free to contact the Help Desk for additional information. 
What do I do if my laptop keeps asking for a login keychain?
The password of your user account might not match the password of your login keychain. You should either create a new login keychain or update it with your new password.
As a staff member, how do I reset my keychain?
Open Finder/Applications/Utilities/Keychain Access
Click Keychain Access from the menu bar
Click "reset my default keychain"
Enter your new password or the password that you log into the computer with, click OK, click OK again, close all windows and restart the computer.
How do I get my copier pin number?
Send an email to and an email will be returned with your pin code. The email will come from
How long is email maintained in the district?
The district currently has a policy to maintain emails for one year. After one year, all emails are deleted. This includes all archives also.
If I need technical support, who should contact the Help Desk?
All staff members can contact the Help Desk. It is our preference that the staff member contact the Help Desk themselves. Often there are questions that only the individual can answer.

*Students should not contact the Help Desk via phone or email but should visit the IT Help Desk in the GHS Library. 
Will the IT Department fix my personal computer?
Unfortunately no. The IT department is not funded to handle the support of staff personal computers.
What do I do if I think my computer has been compromised by a virus, malware, or outside source?
Turn off the computer. Contact the Help Desk and we will have a technician evaluate your machine.
How do I get an Imagine Learning Account/Password?
Contact the special education department.
How do I get a Connect Ed Account/Password?
Contact the Curriculum/Instruction department.
How do I get a Pulse Account/Password?
Please contact the Help Desk.
What do I do if I forget my SISK12 Password?
If you forgot your password, click on the link that says "Forgot your password?". Your password will be emailed to you.
What do I do if I forget my network/email password?
Contact the Help Desk for support.
As a staff member, how do I receive a long distance code?
A long distance code is available for staff if required. Please email the helpdesk to receive a code.
A new student cannot login in.  What do I do?
There is a 24 hour turn around time for the student(s) account to become active.  
After 24 hours, check with your school secretary to make sure the information is accurate.  Then contact the Help Desk for additional assistance.